When we identified workplace culture as a core area of focus, we were clear from the beginning that culture could not be strengthened through slogans or one-time initiatives. Culture lives in daily interactions, shared expectations, and the degree to which people feel trusted and supported in their work.
We began by forming a culture committee called the Culture Club, a small nod to the British 1980s pop band of the same name. Participation was intentionally optional, allowing those who joined to do so with genuine interest and commitment. We met monthly, set clear goals, and focused first on listening deeply before moving toward solutions.
One of our first steps was to better understand how people were actually experiencing the workplace. We surveyed employees to learn what helped them feel psychologically safe and what impacted that sense of safety. The responses were candid and, at times, uncomfortable, but they were essential. Psychological safety is not abstract. It shows up in how meetings are run, how feedback is given, how mistakes are handled, and whether people feel respected as professionals.
Alongside this listening, I deepened my own understanding of culture through reading and reflection. Books such as Begin With We, The Culture Code, and Belonging: The Ancient Code of Togetherness helped frame the work, and having all members read a short article on culture before each Culture Club meeting kept our conversations grounded and reflective.
Over time, this process emerged into our Guiding Commitments. These commitments articulated how we work together and care for one another. They were practical agreements rather than aspirational language. We now use them intentionally in hiring, onboarding, leadership conversations, and moments of challenge.
One of the most affirming outcomes was how this work strengthened our hiring. As our culture became clearer and more consistent, we began attracting candidates who were deeply aligned with our values. Creating a strong culture did not eliminate all challenges, but it fostered trust, resilience, and a shared sense of purpose that enabled our community to grow together.